FAQS

Yes, however we advise all clients not to take valuables with them and if you do to keep them with you at all times.

Yes, we do allow groups under 25. With all of our bookings, the lead passenger must be over the age of 18.
Entry is  around 16:00 (4pm) and departure at 10:00 (10am) Please take this in to account when booking your flights.

Check in time is from 4pm and checkout 10am and as you can appreciate the cleaners have an entire house and grounds to prepare between these times. Outside of peak season there may be the option to add an early check in or late checkout. 

Please contact us by email info@marazul-villas.com  to see if this is possible, but we may not be able to confirm until closer to your arrival. 

Please visit the ‘My Booking‘ area to view your reservations and download your documents.

Due to the taste and high mineral content in some regions being attributed to stomach upsets it is advised that you purchase bottled water which is readily available in most food market for a low charge.

The standard maid service provided with all villas will include a pre-occupancy clean and preparation of the villa together with a mid-week clean. If you are staying for two weeks you will have a linen and towels change approximately midway through your first week, at the end of your first week and then midway through your second week.

 

Water, electric and gas consumption is included within the villa rental cost. Unfortunately it is the case that some villa can suffer from water or electricity shortages and supplies can be cut off with no notice for varying periods of time. We ask for your patience and cooperation in such instances, as you will appreciate these situations are out of our control. 

Mosquitoes, ants, cockroaches and other insects are endemic in warmer climates, particularly in rural areas. Villas are treated at the start of the season with an ant repellent; however it is not 100% effective. The only way to keep ants at bay is to have a zero tolerance approach to food crumbs. Mosquitoes can be kept at bay by a good repellent purchased either in your country or the local chemists/supermarkets. Many of the villas are surrounded by scrub-land and neighbouring gardens and field mice and other rodents are therefore common. Local dogs are also often left to roam abroad, and general are kept outside. All these types of aggravations, together with late night noise are unfortunately unavoidable and out of our control, we therefore ask for your patience when they occur. None of our villas accept pets and we ask you not to encourage the local wildlife by supplying food and water during your stay.

Payment through Paypal may have a 3,4% fee. 

Payments through bank transfer doesn’t have any fees.